Book your holiday safely

Until when can I cancel my holiday without losing the deposit?

You can cancel your reservation without losing the deposit up to 60 days before your arrival.

Should the cancellation be notified to the agency between the 59th and the 30th day before the scheduled arrival date, 50% of the deposit will be refunded by bank transfer, for cancellations after this deadline there is no refund.
The cost of the agency's practice for cancellation involves the fixed charge of 10.00 euros which will be retained on the refunded amount.

Can I book my holiday using the voucher I received from you last year?

Of course.

Can I insure my vacation?

Yes, you can have your vacation insured online with Allianz Insurance.
You can choose to insure the deposit or the entire amount of your holiday.
Discover how to insure your vacation: Allianz Insurance

A safe holiday in apartment

How will be managed the check-in at the agency?

At your arrival you will be welcomed in a safe and sanitized environment by our team, trained and equipped with security devices, that will take care of sanitizing the keys before and after delivery.
For greater customer tranquillity, we suggest you to enter one person per family and we ask to pay attention to the social distancing of one meter between people not living together and not staying in the same apartment.

What protocol do you follow for cleaning apartments?

The guidelines for cleaning our apartments have been integrated with the indications of the Italian Ministry of Health:

• All surfaces, furnishings, dishes, utensils and floors undergo a deep cleansing followed by careful sanitization using chlorine based disinfectant solutions (0.5% active chlorine) or 75% alcohol based disinfectant.
• Cleaning operations are carried out by selected staff, hired and trained directly by ARTE PULIZIA E SERVIZI, wearing the required safety devices such as masks and gloves and in possession of sanitizing gel.
• For more safety, we have been using disposable mattress covers and pillow covers for years.
• Towels and bed linen has always been subjected to sterilization by our industrial laundry.

Will the children’s play areas be open?

Where present, the indoor and outdoor play areas will be open. Parents will be responsible for their children’s compliance with safety and social distancing rules.

How will be managed the maintenance in the apartments?

If it is necessary to carry out maintenance or minor repairs to the rented apartment, one of our maintenance staff will access the apartment respecting all the health protocols provided, equipped with the required safety devices and respecting the safety distances.

Lignano Sabbiadoro: your destination for a safe holiday

How is the health system in Lignano?

Thanks to excellent health systems, Lignano offers you a holiday in complete safety:

• First aid facilities from May until September;
• Helicopter rescue service;
• Hospitals only a few kilometers away;
• Medical assistance on the beach from May until September;

Possibility to do following test:

• Serological test for anti-Covid-19 antibodies.
• Antigen test, which highlights the presence of components of the Covid-19 virus.
• Molecular test, which highlights the presence of genetic material (RNA) of the Covid-19 virus.

Enjoy the beach safely

Will the beaches of Lignano be accessible next summer?

Yes, the beach service will be available next summer from May until September.
Like last summer, the beach places will be more spaced in compliance with the regulations.

Will be possible to access the free beaches?

Yes, it will be possible to walk on the free beaches.

Is it possible to play sports on the beach?

It will be possible to practice individual sports that normally take place on the beach (e.g. racket games) or in the water (swimming, windsurfing), respecting the social distance of 1 meter between people who do not live together and do not stay in the same apartment/room.